We're excited to announce significant updates to our Cortland Region designed to enhance the quality of service and convenience for our valued customers.
After careful consideration and evaluation, we have made the strategic decision to consolidate our Hallam and Firth locations into a newly remodeled, full-service location in Cortland.
Later this year, the Hallam branch and Firth Loan Production Office will be closing. This consolidation effort will enable the bank to manage our resources more efficiently while continuing to deliver the exceptional service customers expect. All banking and insurance staff from these locations will transition to the Cortland branch.
Understanding the importance of maintaining accessibility to banking services, we will retain ATMs in both Hallam and Firth to serve the local community. Our commitment to the Hallam and Firth communities remains unwavering and we will continue all local community initiatives and engagements.
To better serve customers’ needs, the Cortland branch will undergo a comprehensive remodel and will reopen as a full-service location equipped with a brand-new drive-thru. This renovation will enhance convenience and accessibility for all customers. We aim to complete the renovation and transition by the end of the year.
We recognize that these changes may feel significant but assure you that these decisions reflect a dedication to ongoing improvement and growth. Our goal is to further enhance the excellent service and support already provided, ensuring that the updated Cortland location offers even greater convenience and resources for you.
We thank our customers for your continued support and loyalty. Our dedicated team of professionals is available to assist with all banking needs throughout this transition. If you have any questions, please don't hesitate to reach out.
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